Mystery Shopper
As part of our mission to continually improve our standard of customer care, Vauxhall Recreation Club has been embarking on a ‘Mystery Customer Programme’ for the last four years. Our mystery shoppers are selected from various backgrounds and include both members and non members. Simple questionnaires are completed after each visit and the information is then confidentially passed directly to an independent company who scores their experience.
As one of our mystery shoppers not only will you be paid for completing the survey but you will also be reimbursed for the cost of a sports booking and a meal and drinks in the bar. What could be better, getting paid for something you enjoy doing!
It requires people who are reliable, very observant, objective and with a very good attention to detail. We will be using an independent company to coordinate this programme, if you are interested please contact Marcel Schoenmaker on 01328 831840 or email ServiceFocus@aol.com.
Any information you provide is confidential and will not be used for any purpose other than the implementation, maintenance and subsequent staff training of the Mystery Shopper Programme at Vauxhall Recreation Club.
To give you a better understanding of what’s involved; our mystery shoppers evaluate three main skill categories for each department of our operation, including:
- PRODUCT SKILLS:
Staff’s product knowledge, promotional literature, equipment, temperature of food, appropriateness of music.
- TECHNICAL SKILLS:
Staff uniforms and appearance, confirmation of bookings, condiments and cutlery laid properly, cleanliness of toilets & changing areas.
- CUSTOMER SKILLS:
Friendly greeting, speed of acknowledgement, helpful and proactive, positive body language.
Our mystery shoppers are selected from various backgrounds and include both members and non members. Simple questionnaires are completed after each visit and the information is then confidentially passed directly to an independent company who scores their experience.
